Frequently Asked Questions
Everything you need to know about shopping at Becksöndergaard.
What are your shipping options and delivery times?
We ship worldwide. Standard delivery usually takes 2-5 business days within Europe and 5-10 business days for international orders. You will receive a tracking link via email as soon as your order leaves our warehouse.
How do I return an item?
You can return your items within 14 days of receipt. Please ensure the products are in their original condition with all tags attached. Use the pre-printed return label included in your package or contact customer service to request a new one.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express. We also offer local payment options such as MobilePay, Klarna, and PayPal depending on your shipping destination.
How should I care for my Becksöndergaard silk and wool scarves?
To maintain the quality of your scarves, we recommend hand washing in cold water with a gentle detergent or professional dry cleaning. Avoid twisting or wringing the fabric, and always dry flat away from direct sunlight.
Can I cancel or modify my order after it has been placed?
We process orders quickly to ensure fast delivery. Once an order is confirmed, we are generally unable to make changes. If you need to cancel, please contact us immediately, and we will do our best to assist if the order hasn't reached the packing stage.
Are your products sustainably produced?
We are committed to increasing our use of responsible materials. Many of our collections feature recycled polyester, organic cotton, and leather sourced from certified tanneries. You can find specific material details on each product page.